Elizabeth Johnson's PC

Elizabeth Johnson's PC is a Dell desktop computer. Elizabeth Johnson uses remote access when out of office. She has a KVM switch and another desktop computer which she needs for a separate purpose.

Hard drive failure

On December 3, 2018, Johnson reported that Outlook was not opening, and that folders opened slowly. Peter Stevens thought it may be a sign of hard drive failure. They first attempted to back up Johnson's My Documents folder by copying it into her Box folder. However, the speed continued to degrade, and Stevens decided that a quickly extraction was necessary. When copying files to a thumbdrive, the time estimate was unusually high, at 16 hours. Stevens powered down the computer and removed the hard drive to attempt a direct transfer with a dual SATA dock. When shaken, the hard drive sounded like it was full of sand. He initiated a clone using CloneZilla, however the data transfer rate steadily dropped. The transfer was cancelled for fear that the data may never be recovered if the hard drive were to reach complete mechanical failure. Johnson was set up with a new 1TB hard drive. Much of her data was lost. DataSavers quoted $700-2,700 for data recovery. Johnson did not believe the lost data was worth this much.